Follow Your Customer’s Buying Journey Easily With Yobi
When a lot of people in your company contact customers, keeping up with who has already contacted a customer and where that customer is in their buyer’s journey can be really difficult!
No one wants to deal with the nightmare of going through notes from a handful of other coworkers to know where they left off with a customer or having to rush to write down what happened in a call.
With Yobi, contacting your customers and helping them along their buyer’s journey becomes quick and easy!
Always know when a coworker reaches out to a customer no matter how they reach out. See and listen to recorded calls, texts and social media messages all in one multichannel communication platform.
Sam can reach out to a customer one day and Abby can continue the conversation another day.
Andy can then follow up with that customer after the service was received to ask how they enjoyed working with your business.
Finally Jill can look through all of the previous conversations to get an idea of what the customer likes to buy and recommend new products as they come out!
Customers will love that they’re remembered throughout their buyer journey and will want to buy again with a company they feel a loyalty towards. By being able to accurately record their communication and buying process, your customers will want to come back!