SentimentAnalysis.
We understand that as a business owner, it can be challenging to keep track of customer feedback and opinions, especially when you are juggling multiple responsibilities. Natural Language Processing (NLP) and machine learning are used together in our cutting-edge technology, sentiment analysis, to accurately analyze and understand how customers feel. This means that you can gain valuable insights into how your customers feel about your brand, products, and services, and take action to improve customer satisfaction and loyalty.
Monitor customer tone
Stay on top of what customers are saying about your business and respond to any negative feedback or emotions quickly and effectively.
Track changes in sentiment
Identify patterns and trends in customer opinions and make data-driven decisions to improve your business.
Gain more business
Enhance the customer service experience by identifying areas for improvement in conversations.
A Rich Set Of Features
Understand Customer Call Sentiment & Emotion
At Yobi we understand that as a business owner, it can be challenging to keep track of customer feedback and opinions, especially when you are juggling multiple responsibilities. Our cutting-edge technology uses Natural Language Processing (NLP) partnered with machine learning to accurately analyze and understand customer sentiment. This means that you can gain valuable insights into how your customers feel about your brand, products, and services, and take action to improve your customer satisfaction and loyalty.
One of the key benefits of our sentiment analysis feature tool is your ability to monitor customer tone in phone conversations had on Yobi’s ecosystem. This allows you to stay on top of what customers are saying about your business and respond to any negative feedback or emotions quickly and effectively.
Another benefit of our sentiment analysis tool is the ability to track changes in sentiment over time. This means that you can identify patterns and trends in customer opinions and make data-driven decisions to improve your business. For example, if you notice a trend of customers complaining about long wait times, you can take action to improve your customer service and reduce wait times.
Yobi’s easy-to-use app allows small business customer success departments to track and analyze customer sentiment in your customer support calls. This comprehensive approach ensures that you have a complete picture of how customers feel about your business and can take action to improve customer satisfaction and loyalty. This allows the customer success department to stay on top of customer sentiment and act quickly to resolve issues that arise, successfully managing customer needs and minimize churn rate.
You may not have the resources to manage reviewing all communications on your own. That's why we offer 24/7 support and guidance from our team of experts to ensure that you get the most out of our sentiment analysis service. We are dedicated to helping small businesses succeed and are committed to providing the best customer service possible.