Cancelling Your Subscription

If you would like to cancel your (also known as “User” in the Terms of Service) Yobi subscription you can do so by following the steps here or by contacting Yobi Support at 408-676-2003. You will not be refunded for any time remaining on your subscription and your account will remain active until the end of your current billing period.

If you cancel your subscription, we will hold your phone number(s) for you for no more than fourteen (7) days, at which point we may release your number(s).

To port your phone number(s) away from Yobi to another service, you need to let Yobi Support know so we can hold onto the number(s) for you throughout the porting process. You can learn more here about porting out your Yobi phone number(s).

Missed/Failed Payments

You will receive a follow-up email and text message from us notifying you of the missed or failed payment, and we will attempt to charge the credit card on file up to five (5) times. If we are unable to charge the credit card on file, your subscription will automatically be cancelled.

If you prefer to keep your account active but are unable to make a payment, please let Yobi Support know immediately so we can provide you with more options.

You are required to update your billing information when necessary (e.g., a change of address or a new credit card). If not updated, this will result in your subscription being cancelled. We can hold your phone number(s) for no more than fourteen (7) days, at which point we may release your number(s). While your subscription is inactive, you will receive all missed calls, texts, and voicemails up until the point that your number(s) is released; however, you will not be able to make calls or send text messages.

If your subscription has been cancelled and you’d like to restart your subscription, please reach out to us at [email protected] or 408-676-2003.

Violation of Terms of Service

If your account is found to have violated our Terms of Service, we will cancel your subscription and we will not be issuing you a refund.

Refund Policy

Given the cost to maintain your account and phone number(s), we’re unable to offer any refunds. However, we want users to be completely satisfied with using Yobi, so there may be exceptions in some cases.

If you would like to request a refund, please reach out to us at [email protected] or 408-676-2003.

Important Note: we will never make exceptions in cases in which a customer has violated our Terms of Service.