Buy a phone number and start your journey with Yobi.

Getting a phone number:

After successful sign up, please follow these steps:

1. Open the Yobi app on any device and go to menu → channel

• Android

• iOS

2. Click on Phone → Add phone numbers

3. Search for the area code of your preference number. Click on it. That’s going to be your business phone number area code.

Now you have a Yobi account and a Yobi number to manage your business conversations, calls, messages and every customer’s interaction with you.

Porting a number to Yobi
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Porting numbers

Do you have a phone number and wish to port it onto Yobi?

Here are the steps to follow in order to get it done in the shortest time.

Porting a Local Number

Paid subscription plans has porting as one of the features. Here are the steps to follow in order to get it done in the shortest time:

1. You should have a Yobi account. If not, register here
2. Contact support Or Send an email to yobi@yobi.app giving the following information so that a ticket for porting is opened accordingly:

• Full Name
• Email Address
• Business Name
• The phone number you intend to port onto Yobi
• The phone carrier
• Copy of your latest billing statement

3. Wait for confirmation from a support agent when your phone number has been successfully ported into Yobi.
4. Start calling and sending SMS from Yobi using your own local number.

Once Yobi support creates a porting ticket for you, it’ll be a question of 2 to 3 weeks before the procedure is completed. You will have to carry on using your number meanwhile. During the porting period, you‘ll be updated regularly on the progress of the procedure and receive notifications once it’s completed successfully.

Porting a Toll-free Number

Porting a toll-free number is a bit more complex than porting a landline number. With toll-free numbers, there are 2 main steps.

1. The number you want to port needs to be “released” from the old carrier to the new one. Then the new carrier finishes the final process of re-routing the number.
2. Once the number is released, it’s standard practice that the old carrier continues service on the number until the new carrier can finish the process of porting the number.

The old carrier, whether that be Yobi because you want to port the phone number out, or the carrier you had the number with before wanting to switch it over to Yobi, will have to work with the new carrier to port the number. Until the 2 carriers can get in contact to begin the process, the porting will not occur.

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Porting FAQ’s

Porting your US telephone number is a process that can take up to four (4) weeks depending on the type of number you are porting and the country the number is located in. The process includes coordination between our provider and your service provider to transfer the number to Yobi

What is porting?

Number porting is the process of taking an existing phone number and transferring it to another provider, in this case, taking an existing phone number and making it your main number for Yobi.

What kind of phone numbers can I port?

Great question! You can port local numbers, numbers from all around the United States, and toll free numbers!

Can I port my business phone number into Yobi?

Yes you can! You will need to send us an email at yobi@yobi.app letting us know you want to port in your number/s and we’ll get back to you asap with the next steps.

Porting out my Yobi Number?

In order to port your number out of Yobi, you need to have contacted a carrier which will take in charge of your number.

Once this step is done, Yobi’s carrier will release the number to the carrier of your choice. The process may take some time, so meanwhile it gets completed, our carrier is going to continue supporting the number until porting is completed successfully.